Politeness and Impoliteness Strategies in Lecturer-Student Communication Within Cyberpragmatic Chats


  • Faizal Risdianto Universitas Islam Negeri Salatiga
  • Machfudz Machfudz Universitas Islam Negeri Salatiga
  • Eka Margianti Sagimin Universitas Pamulang
  • Hanafi Hanafi Universitas Andalas
  • Jumanto Jumanto Universitas Dian Nuswantoro, Semarang, Indonesia,




(im)politeness, student-lecturer communication, computer-mediated communication, Cyberpragmatics, chats


This qualitative research on Cyberpragmatic attempts to explore the application of politeness and impoliteness principles in student-lecturer internet-mediated communication in English and Indonesian languages at two faculties of Universitas Islam Negeri (UIN) Salatiga. The native speakers' perceptions of those strategies and principles as applied in the online chatroom were also elicited to confirm the descriptive analysis of the utterances. Pragmatic data were taken, categorized, and selected from Whatsapp conversation and email correspondence screenshots between lecturers and students in eight (8) online English Language classes and six (6) classes on Ushul Fiqh subjects at Universitas Islam Negeri (UIN) Salatiga. Additionally, as demonstrated in the screenshots, an online questionnaire was used to elicit data on students' and lecturers' perspectives on the cyberpragmatic activities. The descriptive analysis shows that the students considered the principles of politeness as a prominent aspect of their communicative actions and managed to appropriately applied it in their cyberpragmatic activities. Additional pragmatic features of religious expressions were also used to amplify the politeness effect. Nevertheless, there were some cases where impoliteness principles were used by the students, regardless of their awareness of their pragmatic consequences. The acceptability judgement questionnaire confirmed the level of politeness and impoliteness strategies previously described. Consequently, future research may benefit from this study by exploring other aspects of cyberpragmatics such as ethnicity, gender, and other socio-political aspects, from interdisciplinary perspectives.


Abid, S. (2019). “Kesantunan berbahasa mahasiswa terhadap dosen di media sosial WhatsApp”. Proceeding of the Seminar Nasional Bulan Bahasa (SEMIBA), 230-244.

Ahmad, M. S. (2022). Analisis kesantunan berbahasa antara mahasiswa dengan dosen di Institut Teknologi dan Bisnis Kalla. AUFKLARUNG: Jurnal Kajian Bahasa, Sastra Indonesia, dan Pembelajaraannya, 1(6), 13-24.

Alcón-Soler, E., & Yates, L. (2015). Editors' introduction to pragmatics learning across contexts. System, 4(8), 1-2. https://doi.org/10.1016/j.system.2014.09.012.

Austin, J. L. (1962). How to do things with words. Oxford University Press.

Brown, P., & Levinson, S. C. (1987). Politeness: Some Universals in Language Usage. Cambridge University Press.

Budiwati, T. R. (2017). Kesantunan berbahasa mahasiswa dalam berinteraksi dengan dosen di Universitas Ahmad Dahlan: Analisis pragmatik. Proceeding of the 5th URECOL, 557-571.

Culpeper, J. (1996). Towards an anatomy of impoliteness. Journal of Pragmatics, 25, 349-367.

Culpeper, J. (2011). Impoliteness. Using Language to Cause Offence. Cambridge University Press.

Goffman, E. (1955). On face-work: an analysis of ritual elements in social interaction. Psychiatry: Journal for the Study of Interpersonal Processes 18, 213-231.

Goffman, E. (1956). The Presentation of Self in Everyday Life. Anchor Books.

Goffman, E. (1967). Interaction Ritual: Essays on Face-to-face Behavior. Pantheon Books.

Grice, H. P. (1975). Logic and Conversation. In P. Cole, & J. Morgan (Eds.), Syntax and Semantics, Speech Acts (Vol. 3), pp. 33-49). Academic Press.


Hafizah, H. (2019). Politeness strategy in students lingua to their lecturers via Whatsapp at in Information Technology Department of Technical Faculty Universitas Bhayangkara Jakarta Raya. AKSIS: Jurnal Pendidikan Bahasa dan Sastra Indonesia, 3(2), 424-434.

Ismail, A., & Yetty, Y. (2022). Prilaku Dosen dan Mahasiswa dalam Berbahasa Santun pada Whatsapp di FKIP Universitas Khairun. Jurnal Ilmiah Ilmu Pendidikan, 5(11), 5202-5208.

Leech, G. (1983). Principles of Pragmatics. Longman Group Limited.

Lin, Y., & Chen, X. (2022). Also on humblebragging: Why many Chinese posters brag by complaining. Journal of Pragmatics, 201, 149-159.

Locher, M. A. (2013a). Cyberpragmatics: Internet-mediated communication in context. Journal of Pragmatics. https://doi.org/10.1016/j.pragma.2012.12.002

Malinowski, B. (1946). The Problem of Meaning in Primitive Languages. In: Ogden, C. K. & I. A. Richards (Eds), The Meaning of Meaning: A Study of the Influence of Language upon Thought and of the Science of Symbolism (Eighth edition) (pp. 296-336). Harcourt, Brace & World, Inc.

Mulyono, H., Amalia, D. R., & Suryoputro, G. (2019). Politeness Strategies in Teacher-Student Whatsapp Communication. PASAA, 58, 295-318.

Rahardi, R. K. (2019a). Integrating social, societal, cultural, and situational contexts to develop pragmatics course learning materials: Preliminary study integrasi sosial, sosial, budaya, dan konteks situasional untuk mengembangkan materi pembelajaran pragmatik. Studi, 5(2), 169–178.

Rahardi, R. K. (2019b). Pragmatic perspective on phatic functions and language dignity. International Journal of Engineering and Advanced Technology, 8(5C, May 2019), 261– 268. https://doi.org/DOI: 10.35940/ijeat.E1039.0585C19

Rahmi, U., Tressyalina, T., & Noveria, E. (2018). Kesantunan Bahasa SMS (Short Message Service) Mahasiswa Terhadap Dosen Jurusan Bahasa Indonesia Pada Semester Ganjil 2017/2018 Di Universitas Mahaputra Muhammad Yamin Solok. Jurnal Pendidikan Bahasa dan Sastra Indonesia, 7(1), 70-78.

Samosir, A. (2019). Kesantunan Bahasa Whatsapp Mahasiswa Terhadap Dosen Prodi Pendidikan Bahasa Indonesia di Universitas Indraprasta PGRI. Akrab Juara, 4(2), 105-114.

Sánchez-Moya, A., & Cruz-Moya, O. (2015). “Hey there! I am using WhatsApp”: A Preliminary Study of Recurrent Discursive Realisations in a Corpus of WhatsApp Statuses. Procedia - Social and Behavioral Sciences, 212, 52-60.

Yus, F. (2011). Cyberpragmatics, Internet-mediated communication in context. (A. Fetzer, Ed.) (1st ed.). Amsterdam: John Benjamin Publishing Company. Retrieved from https://benjamins.com




How to Cite

Risdianto, F., Machfudz, M., Sagimin, E. M., Hanafi, H., & Jumanto, J. (2023). Politeness and Impoliteness Strategies in Lecturer-Student Communication Within Cyberpragmatic Chats. Journal of Pragmatics Research, 5(1), 107–134. https://doi.org/10.18326/jopr.v5i1.107-134